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click above to read Frequently Asked Questions on FastTag

Click given link for FASTAG BUYING

STEP 1) START

If you are AXIS bank customer then ENTER your axis bank account number else ENTER your mobile number,
ENTER registration number of vehicle,
ENTER captcha as displayed.

STEP 2) ENTER details
FIRST NAME, LAST NAME
DATE OF BIRTH,
GENDER,
MOBILE NUMBER,
PAN NUMBER (compulsory),
EMAIL-ID,
SELECT DOCUMENT TYPE (Driving Lisence, Passport, VoterID),
ENTER document identification number,
ENTER address for communication.

STEP 3) 

CONFIRM vehicle registration number,
SELECT vehicle type (commercial / non-commercial),
SELECT vehicle class (from LIST),
UPLOAD registration certificate (upto 3MB size).

STEP 4) MAKE payment
TAG FEE is 0
Security Deposit
1st RECHARGE
and TAG WILL BE DELIVERED TO YOUR ADDRESS

FasTag Is Mandatory, Not a Choice...

Points to note
You cannot use one FASTag with two or more vehicles, you will have to buy two separate FASTags for the two vehicles and so on.

FASTag is an electronic toll collection system in India, operated by the National Highway Authority of India (NHAI). It employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid or savings account linked to it or directly toll owner.

RFID tag called FASTag is mounted on the vehicle's windscreen. As the vehicle reaches the toll plaza, a unique identification number that is embedded on the tag is read by road side RFID reader. ... Applicable toll amount is deducted from a prepaid account that is linked to that particular FASTag

How does FASTag works for return journey?
FASTag is designed to pass the benefits of round trip savings automatically. ... The first time a customer crosses the toll, Rs. 30 is deducted from the FASTag. When the customer comes back, then the difference between Rs. 45 and Rs. 30, which is Rs. 15 is deducted.

How many vehicle classes are there for FASTag?
7
There are 7 Tag classes as per tolling class at the toll plaza of National Highway. These classes are written on FASTag. Issuer can identify the Fastag with classes written on the tag.

What is the validity of FASTag?
FASTag has a validity of 5 years and after purchasing it, you only need to recharge/ top up as per your requirement.

How do I check my FASTag balance?
On purchasing a FASTag, customers can check the balance on the website of the issuer agency. Customers will also get SMS alerts after every toll transaction on the registered mobile numbers.

Why is it important?

From December 1, the government has made it compulsory for all cars, jeeps, vans , buses, trucks and off-road vehicles (commercial and private), passing through toll booths on national highways, to pay toll using FASTag.

FASTag-enabled payment is currently available at over 450 toll plazas across national and state highways. A complete list of FAStag-enabled toll plazas is available on the National Payments Corporation of India website — npci.org.in/netc.

FASTag is important for the government in a few ways. It promotes digital payments and makes it easier to keep tabs on vehicles and the toll booths. Cost of storage and transportation of cash as well as manpower at the toll booths comes down. It helps avoid traffic build-up at toll booths and save fuel expended by vehicles during the wait. Reports indicate that the government plans to use data from the devices used in electronic toll collection to monitor traffic and rework its toll policy as well.

FASTag CUSTMER CARE NUMBERS :

(i) ICICI Bank                             (Customer care 1860 210 0104)
(ii) Axis Bank                             (Customer care 1800 103 5577)
(iii) IDFC Bank                           (Customer care 1800 266 9970)
(iv) SBI Bank                              (Customer care 1800 110 018)
(v) Equitas Small Finance Bank (Customer Care 18004191996)
(vi) HDFC Bank                          (Customer Care 1800 120 1243)
(vii) Syndicate Bank                  (Customer Care 1800 425 0585)
(viii) Paytm Payments Bank      (Customer care 1800 102 6480)
(ix) Karur Vysya Bank                (Customer care 1800 102 1916)
(x) Punjab National Bank          (Customer care  08067295310)

Who is implementing this program?

Indian Highways Management Company Limited (IHMCL) (a company incorporated by National Highways Authority of India) and National Payment Corporation of India (NPCI) are implementing this program with help from Toll Plaza Concessionaires, FASTag Issuer Agencies and Toll Transaction Acquirer (select banks).

What are FASTags?
FASTags are prepaid rechargeable tags for toll collection that allow automatic payment deduction from the FASTag, they are normally affixed on the windscreen of your vehicle. With the help of a FASTag, you will not have to stop your vehicle at toll plazas to pay the toll. As soon as the vehicle crosses the toll plaza, the toll fee will get deducted from the bank account/prepaid wallet linked to the FASTag affixed on the vehicle's windscreen. An activated FASTtag works on Radio Frequency Identification (RFID) technology. Moreover, these FASTags do not have any expiry date, that is, they can be used as long as they are readable at the toll plaza and are not tampered.

What are the charges for FASTag?
FASTag issued by certified banks can charge maximum of Rs 100 for each tag, which is fixed by National Payments Corporation of India (NPCI).
Fees and Charges
Charges applicable on FASTag
PARTICULARS    AMOUNT (INR)
Tag Joining Fee*    200 including all applicable taxes


One - time tag deposit amount

Vehicle Class Description                                    Tag Deposit    Threshold Amount
1    Car / Jeep / Van                                            200                100
2    Light Commercial Vehicle 2-axle / 3-axle        300                140
3    Bus 2-axle / 3-axle / Mini-Bus                         400                300
4    Truck 2-axle                                                  400                300
5    Trucks 3-axle and above                                500                300
6    Earth Moving / Heavy Construction Machinery500                300
7    Tractor / Tractor with Trailer                            500                300
8    Tata Ace and Similar Mini Light Commercial Vehicle200            100

What are the benefits of using FASTag?

1. Ease of payment – No need to carry cash for the toll transactions, saves time
2. Near non-stop movement of vehicles leading to lower fuel cost.
3. Online Recharge – FASTag can be recharged online through Credit Card / Debit Card / NEFT/ RTGS or Net banking
4. SMS alerts for toll transactions, low balance, etc.
5. Online Portal for customers
6. Validity of 5 Years
7. Incentive: You can avail a cashback of 10% on all Toll payments using FASTag in 2016-17
8. Other benefits are:
(a)Environmental benefit  :     

• Reduced air pollution,    

• Reduced use of paper  

(b)Social benefit    :                    

• Reduced toll payment hassles ,     

• Analytics for better highway management                               

(c) Economic benefit : 

• Reduced effort in management at toll plaza, 

• Reduced effort in monitoring centrally

Is there any incentive / discount on Toll payments using FASTag?

Customer can avail a cashback of 10% on all Toll payments using FASTag in FY 2016-17. The cashback amount for a particular month will be credited back to your FASTag account within a week of subsequent month.

Can a FASTag bought for my one vehicle be used for another vehicle?

No, FASTag is issued to each vehicle based on KYC documents submitted. If a FASTag for instance bought for one Car is used for a Truck then such FASTag shall get blacklisted resulting into denial of vehicle passage from FASTag lanes on Toll Plazas. FASTag users are advised to desist from such practice.

How to recharge your FASTag
If the FASTag is already linked with your bank account, then there is no need to load money separately in a prepaid wallet. You only need to ensure that your FASTag-linked bank account has sufficient balance to allow for toll payments. However, if you have linked the FASTag to a prepaid wallet (NHAI prepaid wallet), then it can be recharged through various channels such as payment through cheque or through UPI/debit card/ credit card/ NEFT/ Net Banking.

FASTag is a simple to use, reloadable tag which enables automatic deduction of toll charges and lets you pass through the toll plaza without stopping for the cash transaction. FASTag is linked to a prepaid account from which the applicable toll amount is deducted. The tag employs Radio-frequency Identification (RFID) technology and is affixed on the vehicle's windscreen after the tag account is active.

FASTag is a perfect solution for a hassle free trip on national highways. FASTag is presently operational at 180 toll plazas across national and state highways. More toll plazas will be brought under the FASTag program in the future.


FASTag - FAQs 

What is FASTag?

FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid account linked to it. It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas, without stopping for cash transactions.

What are the benefits of using FASTag?

  • • Ease of payment - Avoid manual cash payments for toll transactions and save time
  • • Cash-back offer: Avail 2.5% cash back on all toll payments made through FASTag for the FY 2019-20
  • • Online Recharge - FASTag can be recharged online through multiple modes i.e. NEFT/ IMPS/ Net banking / POS Locations
  • • Ease of Tracking – You get regular SMS alerts each time any transactions are done using the tag
  • • Online Portal – To view wallet statements and raise queries

Can I get a FASTag for two-wheelers?

No, currently FASTag is not issued for two-wheelers.

What do I do in case I am selling my car/Buying a second-hand car, bearing a FASTag?

In case you are selling your car, please remove (destroy) the FASTag issued to it and close its linked wallet. On purchase of second-hand cars (bearing a FASTag) too, you shall need to remove its existing tag and issue a fresh FASTag under your name.

How do I surrender my FASTag and get the loaded amount back?

For assistance with the closure of your FASTag services, you can reach out to us at etc.management@axisbank.com via your registered email id.

What are the documents needed to apply for FASTag?

You need to submit the following documents:

  • • Registration Certificate (RC) of the vehicle
  • • FASTag Application form

 Is there any discount / cashback on toll payments using FASTag?

You can avail 2.5% cash back on all toll payments made through FASTag for the FY 2019-20. The cash back amount will be credit back in the wallet linked to the account on monthly basis.

I have two vehicles, can I use one FASTag for two vehicles?

No, you will need to take two separate FASTags for the two vehicles.

How will I get to know if and how much toll has been debited?

You will receive an SMS with requisite details on your registered mobile number as soon as the toll transaction takes place. Periodic statement of account can be obtained from the online portal.

Do I need to use any specific lane at the toll plaza for FASTag?

A vehicle with FASTag may use any lane at toll plazas by making cash payment. However, the FASTag will work only in the lanes demarcated for FASTag. Vehicle without valid FASTag entering FASTag lane will be charged double the applicable toll amount in cash.

How would I report an incorrect deduction and how will I get back the same?

You can report an incorrect deduction to our Customer Care Helpline number 18004198585. We will review your request and if found correct, we will revert the incorrect deduction.

I have FASTag and also balance amount, but I could not go through ETC lane. How do I get my FASTag checked/ rectified to see whether it is active or not?

You can raise a request regarding the same by calling the customer care 18004198585 or 1033

Can I avail a monthly pass?

Yes, you can avail the monthly pass and the facility is specific to each toll plaza. This can be availed through the toll plaza or through the NHAI website.

How can I recharge my FASTag account?

Customers can recharge through multiple modes

1. Online (https://etc.axisbank.co.in/ETC/ )

• Select Retail Road User and Login

• Go to Road User Center>Payment And Top Up>Recharge

2. Through NEFT/ IMPS:

• Log into Internet Banking/Mobile Banking App

• In payee details write either Wallet ID Number or Vehicle Number

• In IFSC column write UTIB0000ETC and proceed with the payment

3. UPI:

• UPI Handle:-netc.<10 digit Registered Vehicle Number>@axisbank

4. Auto Debit:

• Exiting Axis customers can avail auto debit facility through email confirmation to etc.management@axisbank.com

What do I have to do if I have lost/ damaged my RFID Tag? What will happen to the account balance?

You will need to call our customer care number (18004198585) to block your FASTag. Once you take a new TAG, we will transfer the balance to the existing wallet account.

How do I block my FASTag account, in case my vehicle is lost?

You can call the customer care no. 18004198585 and block your FASTag account.

I reside within 10 km of a particular toll plaza. Do I need to take FASTag to get the concessions available for local vehicles?

You can purchase a FASTag to avail the concessions. Once you purchase the FASTag, you will need to submit the required documents (proof of residence) at the Acquiring Bank POS location to validate your residence within 10 km of a particular plaza. Once it is verified, you may avail the concession on the FASTag assigned to your vehicle.

In case of harassment/ misconduct/ discourteous/ rude behaviour of toll collection staff, what should we do?

In case of such a scenario, a complaint is to be lodged with respective Project Directors at the toll plaza. Further, the incident may be reported to us via our email at etc.nodal@ihmcl.com.

How would I cross toll plaza, if ETC equipment is not working?

In case ETC equipment are not working and your FASTag account is having sufficient balance, please pay the toll fee in cash at the plaza. Additionally, please call our customer care and also report the issue with the concessionaire.

Is there any minimum value for FASTag recharge / top up?

Yes, the minimum recharge amount is Rs.100.

What are the KYC documents required to apply for FASTag for Corporate?

Proprietorship: PAN Card of Proprietor, Address Proof of Proprietor, Shop Act or other Firm proof

Public Ltd./ Private Ltd./ Partnership: PAN Card of the Corporate, Photo ID of signing authority, List of Directors with addressed / Name and addresses of Partners, Certificate of Incorporation/ Partnership Deed/Registration certificate of the firm.

Why are the toll rates different for different vehicle categories?

Vehicles are categorized for the welfare of road users. This categorization is primarily based on the size and load they carry and damage done to the road and type of use (commercial/personnel) of a vehicle.

Is FASTag compulsory for any particular kind/category of vehicle?

FASTag is voluntary at this stage of the program. However, it may be made mandatory in future at some locations. FASTag is applicable for all categories, kinds, makes and types of vehicles.

How can I register on the Online Portal?

To complete your FASTag registration simply:

  • • Login to the FASTag portal link, shared with you by your issuing Bank/Toll Centre
  • • Click on “First Time User”/ ”Register New User”
  • • Enter in your details such as mobile number and your vehicle’s registration number
  • • Verify yourself using the OTP sent to your mobile no. and generate your password

Once your FASTag registration is completed, you can access the portal using your password and FASTag details (Customer ID, RFID No, Wallet ID).

How do I generate/ reset my FASTag username and password?

Once your FASTag account is created, please login to the Online portal and register yourself to generate your User ID and Password. Please enter the required information in the system. You may call our Customer Care on 18004198585 for assistance.

What is the validity period of FASTag card?

The tag has a validity of 5 years and after purchasing, you only need to recharge/ top up the tag as per your requirement

What is the minimum balance for Fastag wallet's?

The minimum limits for FASTag wallet are based on the vehicle class are mentioned below:

 

 

 

However, if you have linked the FASTag to a prepaid wallet (NHAI prepaid wallet), then it can be recharged through various channels such as payment through cheque or through UPI/debit card/ credit card/ NEFT/ Net Banking.

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